"I know that being a member of the team will enable me to share my perspective as a patient and a family member, to help improve how we at the CHA deliver care. My goal is to use constructive input that only patients and family member can provide that can help future patient experience even higher levels of satisfaction. I feel great knowing that I can make a difference in somebody’s well being. I would definitely encourage anyone who is qualified to join PAC, because it is very beneficial and empowering for yourself as well as the patient you represent."
Justine P.
"I joined PAC because I do believe that patients have the right to become more involved in their own health care and make decisions that promote their health. I love being part of this unique team. Toward a successful Malden Family Medicine Clinic, please join our friendly and diverse team that respects all different cultures."
Heba A.
"I wanted to give back. And what better way to serve my community than to help my neighbors get the best and most responsive healthcare available. Our patient feedback and special projects make CHA Malden a better clinic for everyone."
Kathi M.
"I am happy to be here because it’s working. It’s a start. PAC gives me a chance to express my opinion about my care. I appreciate that – it’s marvelous. It really is."
Teddy S.
"Because I know working together is very good, which helps us get good ideas for better solutions. The most important thing for me is that we are a multi-ethnic group meeting together. We can confidentially identify the problems and discuss together. That means the result is going to be a benefit for all people at the same time. This will mean MFMC can provide better service in the future for a healthy and rigorous community. This is all a result of the MFMC staff and the Patient Advisory Council. That’s why I joined the Patient Advisory Council."
Marie M.