How Do I?

If you already come to CHA for care:

Just call your clinic or provider directly. You can also contact us in MyCHArt.

We can help you make, change or cancel your appointment.

To become a new patient:

For Primary Care, please call 617-665-1305 between 8:30 AM - 5 PM. Or, you can call one of our primary care centers directly.

• Please have your insurance card ready.

For other services, please see our Get an Appointment page. 

We want to hear from you.

If you have a non-urgent health question, please sent us a note in MyCHArt.

For other questions, feedback, thank you messages or complaints please use our secure online form.

To contact our Patient Relations team directly, call 617-665-1398 or visit the patient relations web page.

If you need health insurance, we can help.

Just call the CHA Financial Assistance team at 617-665-1100.

Or, visit our web page for more information.

Same day virtual visits when you feel sick.

You can schedule a same-day or next-day Virtual Sick Visit through MyChart for certain symptoms. Just log into MyChart and click the Visits button. This will let you schedule a video appointment for things like cough, headache, COVID-19, back pain, vaginal itch or discharge, painful urination, and more. If you have a symptom not included on the self-booking list, please call your primary care office. You’ll be connected to our Nurse Advice Center who can help you get the care you need.

At the time of your video appointment, you’ll get a link by text and email. Just click on the link and log in using the camera on your phone or computer. Depending on your needs, we can provide medical advice, prescribe medicines, and set up a follow-up visit. Get the medical care you need from CHA without having to leave your home! 

If you have an urgent medical need (not an emergency):

Please visit CHA Somerville Campus Urgent Care at 33 Tower Street, Somerville.

If you are having a health emergency:

Call 9-1-1 or go to the nearest emergency room.

You can find 24 hour care with short wait times at CHA Cambridge Hospital and CHA Everett Hospital. When you go to a CHA emergency room, your CHA doctor will be notified about your health needs and can help coordinate your care.

How to Get Your Medical Records

Make a request through MyCHArt

Don't have a MyCHArt account?

• Complete a Medical Record Release Form and fax or mail it to us
• Email us a scan of your hand-signed form as a PDF file
• Health Information Management fax: 617-381-7179
• Mailing address: 103 Garland Street Everett, MA 02149

There may be a cost for copies - If you want copies, we will charge a reasonable fee for them. We will also charge you for postage costs, if you want us to mail the copies to you.

Have Questions?

Call us at 617-381-7126

Please talk to your care team. They can help you find the right doctor or service for your medical needs.

We hope you see a doctor in our network. This will let us share medical information and support your care.

Learn more about referrals.

For the best service, just call your pharmacy to get your prescription refilled.

Please don’t wait until your medication is gone before calling. However, if you do run out, please tell the pharmacist. They may be able to give you some medication until your refill has been approved.

Did you know?

You can switch your prescriptions to the CHA Pharmacy and pick up or get free home delivery?

Please visit our web page to learn more.

MyCHArt is a safe and secure system that lets you see and manage your health care from a computer or smart phone.

You can ask questions, request appointments, refill medications and review lab results.

Need a MyChart account?

Just visit the CHA MyCHArt page to sign up today.

You can now pay your bill online.

If you have any questions about what services are covered, please call your insurance company directly.

If you have a question about your bill, please call our Customer Service Billing Department at 617-665-3200. 

If you prefer to speak another language during your visit: 

Please tell your care team before your next visit. Our interpreter services team can help.

Please note, there is no charge for this service. 

Your primary care or specialty team knows when you are due for routine tests, immunizations and health screenings.

Just ask them what you need and when. 

Learn more about routine health screenings.