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CHA Telehealth

See your care team in a whole new way

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Video Visit Help Line: 617-394-7888 (Monday-Friday, 8 am - 5 pm). Please call at least 24 hours before your visit.

Telehealth allows you to connect with CHA by computer, video or phone.  

How to Use Telehealth:
  • If You Need A Visit

    There are several ways to schedule a visit at CHA:

    Current Primary Care patients can schedule a Televisit through MyCHArt. Just log in and click on "Schedule an Appointment".

    You can also call your CHA Care Center or specialty clinic directly. We can help decide if a phone, video or in-person visit is best for you. 

  • About Phone Visits

    If you are scheduled for a phone visit:

    • You will get a call from your provider or clinic at your appointment time.
    • To get the most from your phone visit, try to find a private room that is quiet.
  • About Video Visits
    Starting December 1, 2020, all CHA video visits are done using Google Meet.

    MyChart is no longer used.

    How video visits work:

    1) At your appointment time, look for an email from your clinic.
    2) Click the link to join the visit.

    Patient Tip Sheets for Video Visits:

  • Group Telehealth Visits

    About Group Telehealth Visits:

    CHA is doing group visits for patients using Google Meet. This will allow groups to continue to meet virtually using video.

    These visits will have a group leader on video, and ideally all group members will also appear on video. Patients can join these visits by video using a computer, tablet, or smartphone with a camera and microphone.

    Important Patient Documents:

    How to Join your Group Telehealth Visit:


  • Tele-Dermatology Guide

    Our Tele-Dermatology service lets you send a picture of your skin to our Dermatologists through MyChart.

    Please review our patient guide (PDF) to get the most from Tele-Dermatology.

    Remember to get a referral from your primary care team before asking for a Tele-Derm consult.

  • Using eCheck-in Before Your Visit

    If you have a MyCHArt account, you can now use eCheck-in to review and update your information before you come for an in-person visit.

    Your visit will be safer, and you can save time at the registration window when you arrive!

    eCheck-in User Guide: English, Haitian Creole, Portuguese, Spanish

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